Business Central · FarEye

Last mile,orchestrated fromBusiness Central.

FarEye Integration connects Microsoft Dynamics 365 Business Central to the FarEye platform so released orders and shipments can flow into delivery planning, driver execution, and customer visibility — while finance and inventory stay grounded in BC postings, dimensions, and audit trails you already operate.

BC-led fulfilment · FarEye execution layer · Partner-led delivery

What teams target
BCOrder & ship truthreleased from ERP
FEExecution & visibilityFarEye control tower
1Exception loopstructured retries & notes
KSARegional rolloutSaudi last-mile context
The problem

Last-mile platforms promise visibility — but operations still reconciles FarEye reality to Business Central with screenshots and late-night spreadsheets.

  • 01Dispatch optimises routes while BC still shows generic “in transit” with no tie to FarEye task or driver.
  • 02Proof of delivery and partial drops are hard to trace back to the exact warehouse shipment line.
  • 03Customer promises (ETA windows) live in FarEye while AR still keys from the original SO promise date.
  • 04Peak volumes expose brittle point-to-point scripts when FarEye or BC APIs change.
Side-by-side tools vs. BC-integrated FarEye

What changes when FarEye is wired into Business Central instead of operated in parallel.

Parallel operations

  • FarEye is the live map; BC is updated manually when someone remembers.
  • Failed delivery codes never reach the posted document in BC.
  • Carrier performance is analysed in exports, not next to margin by route.
  • Returns and re-deliveries create duplicate tasks in both systems.
  • IT owns unmaintained glue code between two SaaS consoles.

FarEye Integration

  • Released BC documents drive or reference FarEye orders/tasks with stable identifiers.
  • Status, POD, and exception codes sync back to BC fields your CS and finance teams can query.
  • Structured path to align operational milestones with invoicing and service rules (scoped in design).
  • Extension-style delivery aligned with Microsoft partner upgrade practices.
  • Hypercare and regression plans around BC cumulative updates and FarEye API releases.
Capabilities

Delivery optimisation that respects Business Central as the commercial and inventory system of record.

The integration focuses on the boundary between BC sales/warehouse flows and FarEye’s planning, execution, and visibility APIs. Exact triggers, payloads, and event subscriptions are confirmed during discovery against your carriers, hubs, and customer SLAs.

Order & shipment hand-off

Push or pull released picks and shipments so FarEye tasks align with BC document numbers and lines.

Routing & ETA visibility

Surface planned routes and customer-facing ETAs where your teams work — without logging into a second console for every ticket.

Execution events

Capture started, arrived, delivered, failed, and redelivery events for operational dashboards in BC.

Proof of delivery

Link POD artefacts and signatures to the BC shipment or delivery record for audit and claims.

SLA & exception queues

Highlight breaches, geofence violations, or carrier misses next to the BC order for faster resolution.

Security & environments

Sandbox-first configuration, scoped credentials, and promotion paths IT expects before production traffic.

Where it fits

Typical FarEye + Business Central patterns in the Gulf.

These scenarios reflect how logistics, CS, and finance jointly use BC with a control-tower platform. Your hub model, 3PL mix, and service SKUs determine the final design.

Multi-carrier

One orchestration layer.

FarEye plans across carriers while BC remains the commercial record for what was sold and released.

B2B delivery

Appointment and dock constraints.

Pass customer-specific delivery windows and site rules from BC master data into FarEye execution.

Retail & dark stores

Hyperlocal rider pools.

Tie micro-fulfilment releases to FarEye tasks with accurate cut-offs per store or zone.

Customer service

Single status answer.

Agents read FarEye-sourced milestones from BC instead of switching systems per ticket.

Finance

Delivery-complete triggers.

Support clearer alignment between POD milestones and revenue recognition or service billing rules (scoped with your controllers).

IT

Fewer ad-hoc integrations.

Prefer an extension inside BC over unmaintained middleware on a VM.

How we deliver

From discovery to stable FarEye operations in Business Central.

01

Discovery

Map BC document flow, FarEye tenant structure, carriers, hubs, and which events must sync both directions.

02

Design & mapping

Define identifiers, idempotent retries, webhook security, and BC pages or cues users will operate daily.

03

Build & sandbox

Implement against FarEye non-production with realistic routes, multi-drop tours, failures, and reattempts.

04

Pilot go-live

Enable one hub or brand with hypercare monitoring of events, BC posting, and customer communications.

05

Operate & tune

Tune SLAs, add carriers, and regression-test around BC cumulative updates and FarEye platform changes.

Inside Business Central

Control tower milestones appear on the BC order your teams already trust.

Representative views of how logistics and customer service monitor FarEye execution without losing the BC document context.

ERP AI Assistant
Last mile · FarEyeLive · Riyadh hub
What is the FarEye status for today’s drop on SO-88421?
Out for delivery. Driver en route. ETA window 14:30–16:00. Last milestone ARRIVED_AT_CUSTOMER_GEO.
FarEye · Task FE-992184BC · Live
TourTR-4418
SequenceStop 6 / 12
SLAOn track
PODPending

FarEye status against the BC sales order.

erp.company.com / ai-ops
Modules AI Ops Control Center
Last-mile operations board
Business Central · FarEye-connected
Dispatch · Live
On-time today
94%
hub aggregate
At risk
23
SLA under 45m
Failed / reattempt
11
needs CS
POD captured
1,842
synced to BC
Milestone coverage · todayWorkflow automation · live
Released2100
Planned2050
Out1890
Delivered1760
Recent FarEye eventsAudit trail
  • 14:12POD synced FE-992180 → BC shipment WS-240919-03OK
  • 14:06SLA breach risk TR-4412 stop 4 — ETA slip 22mWARN
  • 13:58FAILED_ACCESS customer gate code invalid — reattempt scheduledERR

On-time, at risk, failed, and redelivery queues in one pane.

FarEye
Planning & execution
BC
Commercial & inventory truth
Partner
Pro Max Gulf delivery
Common questions

What logistics and IT ask before FarEye go-live on BC.

No. You maintain agreements with FarEye and your carriers. We implement and configure the Business Central integration so operational data and BC documents stay aligned.

Next step

Optimise last mile without losing Business Central as the source of truth.

Contact Pro Max Gulf to review your BC footprint, FarEye tenant, and carrier model. We will outline discovery, integration scope, and a pragmatic go-live plan for logistics, CS, and IT.

Microsoft partner · Gulf logistics context · Straightforward delivery

ProMax TechPro Max Gulf

Premier technology partner delivering enterprise-grade ERP, AI, software, and hardware solutions across Saudi Arabia.

Quick Links

Services

© 2026 Pro Max Gulf. All Rights Reserved.info@promaxgulf.com