Terms of Service

1. Who these terms bind

These Terms apply to the organisation that subscribes to or is provided with the Services (the "Customer"), to the individual users the Customer authorises, and to visitors to our website.

Where Pro Max Gulf and a Customer have signed a separate written agreement, order form or statement of work covering the Services, that agreement prevails over these Terms to the extent of any conflict. These Terms apply to everything the agreement does not address, and apply in full where no such agreement exists.

2. The Services

The Services are business software provided to organisations. ZIJ is a governed assistant platform that connects to a Customer's business systems and, through its social publishing feature, can publish approved content to social accounts the Customer has connected.

We may improve, change or discontinue features. Where a change materially reduces a feature a Customer relies on, we will take reasonable steps to give notice.

3. Accounts, roles and authorisation

The Customer is responsible for the accounts created within its workspace, for the roles and permissions assigned to its users, and for the acts and omissions of those users.

Permissions that allow content to be created, approved or published are granted deliberately by the Customer's administrators; they are not granted by default. The Customer is responsible for keeping those grants appropriate, and for removing them promptly when a user changes role or leaves.

The Customer must keep credentials confidential and tell us without delay if it believes an account has been compromised.

4. Connected social accounts

The social publishing feature operates only on accounts the Customer connects, and only with the authorisation granted through the relevant platform's own consent screen. The Customer confirms that it owns, or is properly authorised to act for, every page or account it connects and every brand it publishes under.

Use of each connected platform remains subject to that platform's own terms, policies and developer requirements — including those of LinkedIn, Meta (Facebook and Instagram) and X. The Customer is responsible for ensuring its use of the Services complies with them, and for the content it publishes.

The platforms are independent third parties. Their availability, their rate limits, their review decisions and changes to their APIs are outside our control. We are not responsible for a platform suspending, restricting or removing an account or a post, or for a platform changing or withdrawing functionality the feature depends on.

Publication is carried out on the Customer's instruction through its own approval workflow. Pro Max Gulf does not review or approve the content a Customer publishes.

5. Acceptable use

The Customer and its users must not:

• use the Services in breach of any applicable law of the Kingdom of Saudi Arabia or of any other jurisdiction that applies to them;
• publish content that is unlawful, misleading, defamatory, infringing, or that impersonates a person or organisation;
• connect or publish to an account they are not authorised to act for;
• attempt to circumvent the approval, separation-of-duties or audit controls in the Services, or to publish content that has not been approved through them;
• attempt to gain unauthorised access to the Services, other tenants' data, or the underlying infrastructure, or to probe, scan or test their security without our written permission;
• reverse engineer, decompile or attempt to derive source code from the Services, except to the extent this restriction is prohibited by law;
• resell, sublicense or make the Services available to a third party except as expressly agreed in writing; or
• submit malicious code, or use the Services in a way that degrades them for others.

6. Customer content

The Customer retains all rights in the data and content it submits to the Services. The Customer grants Pro Max Gulf a non-exclusive licence to host, process and transmit that content strictly as needed to provide the Services — including transmitting content to a connected social platform when the Customer's workflow approves a post.

The Customer is responsible for having the rights necessary for the content it submits and publishes, including rights in any images, trade marks and third-party material.

We do not claim ownership of Customer content and we do not use it to train models for our own purposes.

7. Our intellectual property

The Services, the website, and all software, documentation, designs and trade marks in them remain the property of Pro Max Gulf or its licensors. Nothing in these Terms transfers any right in them beyond the limited right to use the Services in accordance with these Terms.

8. Fees

Where the Services are provided under a paid subscription or engagement, fees, billing periods and payment terms are those set out in the applicable agreement, order form or quotation. Amounts are exclusive of value added tax and other applicable government charges unless stated otherwise.

9. Availability and support

We work to keep the Services available and supported, but except where a signed agreement sets out a specific service level, the Services are provided without a committed availability target. Planned maintenance, third-party platform outages and events outside our reasonable control may interrupt them.

10. Suspension and termination

We may suspend access, in whole or in part, where we reasonably believe it is necessary to protect the Services, other customers or a third party — for example in response to a security incident, unlawful use, or a demand from a connected platform or competent authority. Where practical we will give notice and restore access once the cause is resolved.

Either party may terminate as set out in the applicable agreement. On termination the Customer's right to use the Services ends. The Customer should export the data it wishes to retain before termination takes effect; connected social accounts should be disconnected as described on our Data Deletion page.

11. Disclaimers

The Services assist people; they do not replace their judgment. Output produced or summarised by an assistant may be incomplete or wrong, and must not be relied on as legal, tax, accounting or professional advice. The Customer is responsible for reviewing content before it is approved and published.

Except as expressly stated in these Terms or a signed agreement, and to the fullest extent permitted by applicable law, the Services are provided "as is" without warranties of any kind.

12. Limitation of liability

To the fullest extent permitted by applicable law, neither party is liable for indirect or consequential loss, or for loss of profit, revenue, goodwill, business or anticipated savings.

To the fullest extent permitted by applicable law, and except where a signed agreement provides otherwise, Pro Max Gulf's total aggregate liability arising out of or in connection with the Services is limited to the amounts paid by the Customer for the Services in the twelve months preceding the event giving rise to the claim.

Nothing in these Terms limits liability that cannot be limited under the applicable law of the Kingdom of Saudi Arabia.

13. Indemnity

The Customer will indemnify Pro Max Gulf against claims, losses and reasonable costs arising from content the Customer publishes through the Services, from its use of a connected account it was not authorised to act for, or from its breach of section 5.

14. Privacy

Personal data is handled as described in our Privacy Policy, which forms part of these Terms. Read the Privacy Policy.

15. Changes to these terms

We may update these Terms as the Services and applicable regulations develop. The date at the top records the most recent change. Continued use of the Services after a change takes effect constitutes acceptance of the updated Terms.

16. Governing law and jurisdiction

These Terms are governed by the laws of the Kingdom of Saudi Arabia. Any dispute arising out of or in connection with them is subject to the jurisdiction of the competent judicial authorities of the Kingdom of Saudi Arabia.

17. Language

These Terms are published in English and Arabic. If there is any inconsistency between the two versions, the English version governs.