Shipment booking
Create or update OTO shipments from posted warehouse shipments or sales orders per your process.
OTO Integration links Microsoft Dynamics 365 Business Central to OTO’s logistics platform so warehouse and customer-service teams can book deliveries, generate labels, and receive status updates from the same sales and warehouse documents finance already trusts — cutting manual portal work and mismatched tracking numbers.
BC-native flows · Saudi last-mile context · Partner-led delivery
The integration focuses on the hand-off between BC sales/warehouse documents and OTO’s booking, label, and tracking APIs. Exact fields, document types, and carrier products are configured during discovery against your fulfilment model.
Create or update OTO shipments from posted warehouse shipments or sales orders per your process.
Retrieve printable labels and carrier references so the warehouse prints what OTO expects.
Pull or receive tracking events — picked up, out for delivery, delivered, failed — into BC fields your CS team can search.
Support matching freight and COD settlement data to BC for month-end control (scope confirmed in design).
Limit who can void, rebook, or change service levels using BC security and optional approval workflows.
Sandbox-first configuration with secrets managed outside spreadsheets and promotion paths IT expects.
These scenarios reflect how operations and finance teams use BC together with OTO-style aggregators. Your item categories, locations, and service SKUs determine the final design.
Offer delivery options at checkout that map to OTO service levels while BC remains the fulfilment worklist.
Book OTO for smaller drops while large freight stays on other carriers — still visible in BC.
Tie store or micro-fulfilment picks to OTO riders with accurate cut-off times per location.
Agents read live status from BC instead of logging into OTO for every ticket.
Reduce mystery variances between carrier statements and what AR expected from the original BC invoice.
Prefer an extension inside BC over unmaintained middleware on a VM.
Map document flow (sales order → pick → ship), OTO products you sell, locations, and which events must sync to BC.
Define field mapping, error handling, idempotency for retries, and which BC pages users will operate from.
Implement against OTO sandbox with realistic orders, multi-piece shipments, cancellations, and failed deliveries.
Enable one warehouse or brand with hypercare monitoring of bookings, webhooks, and BC posting.
Tune alerts, add locations, and regression-test around BC cumulative updates and OTO API changes.
Representative views of how warehouse and CS teams work when OTO responses are attached to Business Central documents.
Track by sales order without leaving BC.
Booked, in transit, delivered, and exceptions in one pane.
No. You maintain your commercial relationship with OTO. We implement and configure the Business Central side so your ERP documents and OTO bookings stay aligned.
Contact Pro Max Gulf to review your fulfilment model, OTO products in use, and BC footprint. We will outline discovery, integration scope, and a pragmatic go-live plan.
Microsoft partner · Saudi logistics context · Straightforward delivery